Ceros · 2 days ago
Customer Success Manager
Wonder how qualified you are to the job?
AdvertisingContent Creators
Insider Connection @Ceros
Responsibilities
Strengthen client relationships health post-sale by deeply embedding yourself in their accounts to drive high engagement
Constantly assess "health checks" for your customers to drive product usage & adoption, customer satisfaction (NPS) and identify further areas of education
Serve as a client advocate and work with the Account Executive to drive strong renewal rates, reduce churn, and generate higher wallet share
Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value
Maintain a deep understanding of our product & ecosystem in order to speak with customers about the most relevant features/functionality and resources to meet their goals
Collaborate with relevant ecosystem partners in professional services, customer support, educate or marketing organizations to ensure client success measures are met
Develop and execute strategic plans for internal & external stakeholders as well as quarterly business reviews
Bring value to clients beyond the technology through event promotion and sharing content program best practices
Quickly identify accounts where usage is low, understand why, and take action to increase adoption
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
3+ years of customer success/account management experience, preferably in a SaaS business environment
Experience balancing the needs of multiple stakeholders and working under tight time frames with resource constraints (3-5 years)
Proven track record in a client-facing role, driving client engagement, handling difficult situations and challenges, and delivering exceptional client service
Demonstrates a high degree of organization and proficiency in leveraging internal systems
Excellent communication skills and confidence to build relationships at all levels
Fundamental understanding of design and digital marketing
Highly dependable, team player, self-starter, high energy, positive attitude with good organization and time management skills
Benefits
Stock options
Premium health insurance
401K matching
16-weeks paid parental leave for primary caregiver
Flexible vacation days
Paid Sick days
Wellness Fridays
Stipend for your home office setup
Excellent gear (Macbook Air, external monitor, etc.)
Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another
Unlimited access to co-working spaces around the globe
Company
Ceros
Ceros is a cloud-based interactive content creation platform for marketers and designers.
Funding
Current Stage
Growth StageTotal Funding
$133.45MKey Investors
Sumeru Equity PartnersGreenspring AssociatesGrotech Ventures
2020-07-23Private Equity· $100M
2019-02-28Series C· $14M
2016-08-02Series B· $11M
Recent News
2024-05-23
Store Brands
2024-01-26
Bain & Company
2024-01-26
Company data provided by crunchbase