KEV Group · 1 day ago

Account Manager

Richmond, VA

Full-time

Onsite

Mid Level

3+ years exp

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AccountingFinance

Insider Connection @KEV Group

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Responsibilities

Manage the customer portfolio for the region, ensuring successful adoption and usage of KEV's solutions

Drive value realization and Return on Investment (ROI) for customers

Advocate for customers and share their feedback with internal teams

Monitor customer health and retention, aiming for zero-churn

Expand revenue growth within accounts through upgrades and cross-sell initiatives

Lead regular customer meetings and business reviews

Identify account expansion opportunities and participate in upsell/cross-sell efforts

Collaborate with Sales and Marketing to generate references and partnerships

Participate in customer conferences and events

Qualification

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Customer relationship managementUpsell/cross-sellProduct adoptionQuarterly business reviewsSchool accountingBookkeepingCross-functional collaborationProblem-solving communication presentationSelf-drivenResilienceRelationship building