200+ applicants
Hinge Health · 2 days ago
Client Success Manager
United States
Full-time
Remote
Mid Level
$87K/yr - $130K/yr
2+ years exp
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Responsibilities
Scaling a book of small to mid-sized clients and owning day-to-day relationships.
Driving adoption, reporting on program value, managing escalations, expanding product offerings, and securing renewals.
Partnering with various teams to provide excellent service for clients and contributing to best practices.
Qualification
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Required
Two to Four years of experience in Client Success Management that includes employee benefits and/or digital health
Data integration proficiency, Excel knowledge and skills
Preferred
Relationship-building: Able to build relationships at all levels as a trusted & respected thought-partner.
Data storytelling: Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions.
Product knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients.
Strategic influence: Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle. Can influence clients to follow best practice recommendations to achieve desired goals and outcomes. Effectively convey client needs internally, driving the resources needed for successful client relationships.
Operational mindset: Understands how systems work to produce a desired outcome. Looks for ways to improve existing processes to be able to work at scale.
Experience at a high-growth company and understand the associated challenges
Have an understanding of employee benefits, digital health, and the startup work environment
Data integration proficiency, advanced Excel knowledge and skills
Benefits
Comprehensive medical, dental, and vision coverage
Help with gender-affirming care
Tools for family and fertility planning
Travel reimbursements for healthcare
Traditional or Roth 401k retirement plan options with a 2% company match
Modern life stipends for learning and development
Company
Hinge Health
Hinge Health is a digital clinic for joint, and muscle care, pelvic pain, bowel, and bladder control.
1,001-5,000 employees
H1B Sponsorship
Hinge Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (8)
2022 (24)
2021 (17)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$826.13MKey Investors
Bessemer Venture PartnersInsight PartnersAtomico
2021-10-28Series E· $400M
2021-10-28Secondary Market· Undisclosed
2021-01-07Series D· $300M
Leadership Team
Daniel Perez
Co-Founder, CEO
Gabriel Mecklenburg
Co-founder, Executive Chairman
Recent News
2024-05-28
Company data provided by crunchbase
