48 applicants

Company

Original Job Post

Solera, Inc. · 1 day ago

Virtual Account Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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Artificial Intelligence (AI)Auto Insurance

Insider Connection @Solera, Inc.

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Responsibilities

Present and communicate AutoPoint products and offerings within the dealership environment

Understand key performance indicators (KPI) for the dealer’s business

Drive improvements in workflow and vehicle inspection processes to increase customer pay revenue

Analyze client performance to identify areas for improvement in fixed operations at dealerships

Proactively communicate with clients up to DP/GM levels and maintain strong business relationships

Develop a culture of continuous improvement in process execution

Effectively communicate AutoPoint’s value proposition and align it with dealer objectives

Review marketing product suite results with assigned accounts and dealerships

Identify program changes and recommend marketing strategies

Share industry findings and AutoPoint knowledge with assigned accounts

Maintain communication with different levels of account/dealer management

Assess performance of existing dealers and manage retention, product penetration, and growth of assigned accounts

Handle customer issues and conflict resolution

Participate in enrolment and review process for new orders, capture account requests for enhancements, and communicate with internal team members

Maintain dealer contacts and business activity in Salesforce.com

Process and file internal documentation/communication in a timely manner

Qualification

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Automotive experienceMarketing experienceSales processes knowledgeAccount planningKey sellingDealership management system software experienceCDKR&RDeveloping relationships with key decision-makersBusiness developmentStrategy developmentMetrics monitoringProcess communicationTraining deliveryProject coordinationDeadline managementComputer proficiencySalesforce.comMS WordMS ExcelEmail managementInternet usageProblem-solvingHard-workingRelationship-buildingCommunicationTeamworkAdaptability

Required

Bachelor’s Degree in Business (Sales or Marketing focus preferred) or equivalent work experience. (Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered.)

Qualified candidates must have 5+ years of Automotive/Marketing experience

Knowledge of sales processes and tools (account planning and key selling)

Knowledge of Dealership Management System software experience (CDK, R&R, etc.)

Ability to develop relationships with key decision-makers

Build relationships with both internal and external customers

Identify, quantify, and resolve customer objections, problems and needs in a diplomatic manner

Present solutions that meet client’s needs and close the sale

Develop strategies, action plans, and metrics to monitor results

Create business development plans

Effectively communicate ideas

Communicate and give presentations in front of groups

Effectively convey processes and training