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Overview

Company

Original Job Post

Ana Luisa · 2 days ago

Permanent Jewelry Stylist

New York, NY

Part-time

Onsite

Entry, Mid Level

$22/hr - $24/hr

2+ years exp

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Responsibilities

Participate in comprehensive training sessions covering the welding of jewelry in diverse metals, including solid gold and sterling silver

Educate customers about permanent jewelry and Ana Luisa's extensive range of offerings

Lead studio operations, including the meticulous cleaning and organization of welding materials and stations

Efficiently schedule appointments and ensure smooth guest check-ins using our scheduling platform

Deliver exceptional customer experiences by skillfully welding permanent jewelry onto customers while maintaining a positive and welcoming demeanor

Process customer transactions accurately using the POS system and inform customers of care guidelines and warranty policies for our permanent jewelry

Offer valuable feedback on customers' studio experiences and relay any product requests for consideration

Engage actively in leading and participating in exclusive permanent jewelry parties and events for our valued clients

Develop and maintain a deep understanding of the Ana Luisa brand and product offerings to assist customers in making informed purchase decisions

Achieve individual and team-based sales goals through a customer-centric approach, in-depth product knowledge, and genuine selling techniques

Meet and exceed Key Performance Indicator (KPI) goals; focusing on Average Order Value, Units Per Transaction, Conversion % and revenue to target

Utilize company tools, incentives, and strategies to support the achievement of store-wide sales targets

Forge lasting relationships with customers by establishing genuine connections and delivering a personalized shopping experience

Collaborate with the store team to build a strong clientele list, fostering brand loyalty and encouraging repeat customers

Participate in store events and corporate-led initiatives to enhance brand awareness and community involvement

Welcome customers into the store, creating a positive and inviting atmosphere

Assist customers in styling jewelry, making recommendations that complement their individual style and lifestyle

Work closely with store leadership to gather and implement customer feedback to enhance the overall shopping experience

Resolve customer needs promptly and effectively to ensure high levels of customer satisfaction

Accurately process customer transactions, ensuring a seamless experience in an OMNI channel setting

Handle returns, exchanges, and warranties efficiently and by company policies

Maintain visual standards by executing brand, product, and marketing initiatives

Ensure the sales floor remains pristine and organized, with display jewelry presented attractively

Collaborate with leadership on store operational matters

Participate in regular inventory counts, contributing to maintaining high inventory accuracy

Ensure all front and back-of-house procedures adhere to company policies and procedures

Assist in processing shipments, including visual merchandising placement and replenishment to ensure product availability

Qualification

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1 year jewelry/welding experience2+ years retail experience work nights weekends holidaysCustomer-centric mindset communication skillsWorks well in a high-performance team environment