Be an early applicantLess than 25 applicantsPosted by Agency

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Original Job Post

Jobs via eFinancialCareers · 3 days ago

Application Specialist

White Plains, NY

Full-time

Onsite

Mid Level

$68K/yr - $115K/yr

3+ years exp

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Responsibilities

Work closely with members within the team, the User Support Team, and operational leads across MMA.

Oversee and provide a hands-on approach to supporting the current Sagitta environments.

Utilize technical skills to work with the Vertafore Sagitta core application and its various modules and functionalities.

Enhance system capabilities by utilizing ancillary components such as eForms, AMS Word, ASD, and download processing.

Manage system installation, upgrades, patch management, and performance optimization techniques.

Ensure system integrations with third-party applications for seamless data exchange.

Troubleshoot and resolve technical issues related to the Vertafore applications.

Provide technical support to users, troubleshoot issues, and provide guidance on system usage.

Monitor and react to system events, escalating with internal and external resources as appropriate.

Effectively communicate with users, stakeholders, and technical teams.

Explain complex technical concepts to non-technical users.

Identify and resolve system issues with strong problem-solving and analytical skills.

Ensure accuracy and data integrity within the Vertafore applications.

Prioritize tasks, manage multiple projects, and meet deadlines.

Maintain system configurations, procedures, and user guides.

Stay updated with the latest advancements in the Vertafore applications.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Vertafore Sagitta Agency ManagementVertafore Sagitta core applicationEFormsAMS WordASDDownload processingSystem installationUpgradesPatch managementPerformance optimizationSystem integrationsBenefit PointImageRightSystem securityData privacy regulationsTroubleshootingIBM AIXWindows ServerTechnical supportMonitoringServer infrastructureTechnical concepts explanationProject managementSystem maintenanceUser guidesSystem configurationsInterest in learningSystem enhancementsProblem-solvingCommunication

Required

3+ years of in-depth technical knowledge of the Vertafore Sagitta Agency Management solution

Extensive knowledge and expertise in working with the Vertafore Sagitta core application, including its various modules and functionalities

Proficiency in utilizing ancillary components such as eForms, AMS Word, ASD (Assemble Store Distribute), and download processing to enhance system capabilities

Knowledge of system installation, upgrades, patch management, and performance optimization techniques to keep the system up-to-date and running at its best

Understanding of system integrations with third-party applications like Benefit Point and ImageRight, enabling seamless data exchange and collaboration

Familiarity with industry-standard system security best practices and compliance with data privacy regulations to safeguard sensitive information

Proven ability to troubleshoot and resolve technical issues related to the Vertafore applications, ensuring minimal downtime and efficient problem resolution

IBM AIX - Basic navigation skills required to monitor, maintain, and support the Sagitta database environment

Windows Server - Knowledge of Windows Server operating systems is crucial for managing and maintaining server infrastructure

Ability to provide technical support to users, troubleshoot issues, and provide guidance on system usage

Ability to monitor and react to system events. Escalation with internal and external resources as appropriate

Strong verbal and written communication skills to effectively communicate with users, stakeholders, and technical teams

Ability to explain complex technical concepts to non-technical users

Active listening skills to understand user requirements and address their concerns

Collaboration skills to work effectively with cross-functional teams and vendors

Strong problem-solving and analytical skills to identify and resolve system issues

Attention to detail to ensure accuracy and data integrity within the Vertafore applications

Ability to prioritize tasks and manage multiple projects simultaneously

Time management skills to meet deadlines and handle system maintenance and upgrades

Documentation skills to maintain system configurations, procedures, and user guides

Interest in staying updated with the latest advancements and updates in the Vertafore applications

Proactive approach to learning new features and functionalities within the Sagitta environment

Ability to adapt to changes and implement system enhancements as required

Preferred

Experience in migrating data from legacy systems or other sources into Sagitta. This includes data mapping, data cleansing, and ensuring data integrity during the migration process