200+ applicants

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Company

Original Job Post

Atlassian · 2 days ago

Customer Success Business Systems Analyst

United States

Full-time

Remote

Mid Level

$125K/yr - $166K/yr

4+ years exp

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CollaborationEnterprise Software

H1B Sponsorship

Comp. & Benefits

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Responsibilities

Partner with cross-functional teams to learn their business needs and provide best practices and solutions

Identify automation and optimization opportunities across the customer lifecycle

Help with implementation, architecture, and configuration of Gainsight

Ongoing analysis, development, and implementation of scalable and controlled business processes

Serve as a point of contact and subject matter expert on Gainsight and Atlassian CS operations

Make recommendations to improve data governance and process efficiencies

Work closely with other system administrators, data engineers, business analysts, and other business stakeholders

Help determine the most significant contributors to overall customer health

Provide day-to-day end user support to all levels of the organization

Help develop reports, dashboards, and analysis

Coordinate internally to identify the sources, metrics, frequency, and granularity of data needed for business intelligence

Lead and manage Gainsight training

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Gainsight adminCustomer success operationsRules engineJourney orchestratorCustomer objectsCustomer health designData managementQuery languageReport writingTechnical solutions designTechnical documentationProject managementAgile methodologiesBusiness requirements translationSalesforce proficiencyAnalytical thinkingAttention to detailProblem solvingCommunication

Required

Certified as a Gainsight Admin with 2+ years experience

4+ years of Customer Success Operations in a SaaS organization

Strong understanding of Rules Engine, Journey Orchestrator, Customer Objects and Customer Health design

Strong analytical and critical thinking skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail

Understanding of data management principles / query language, adept at queries, report writing, and presenting findings

Proven success designing and building technical solutions

Experience creating technical end user documentation

Experience with project management and agile methodologies

Ability to manage competing priorities and shift focus when necessary

Ability to translate business requirements into prioritized technical roadmaps

Proficient in Salesforce

Excellent communication skills

Benefits

Bonuses

Commissions

Equity

Company

Atlassian

Glassdoor

4.0

Atlassian provides collaboration, development, and issue tracking software for teams.

Founded in 2002

Sydney, New South Wales, AUS

5,001-10,000 employees

https://www.atlassian.com

H1B Sponsorship

Atlassian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (109)

2022 (276)

2021 (184)

2020 (164)