Team Remotely Inc · 2 days ago
Application Support Analyst (SQL)
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Responsibilities
Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
Perform QA functions for any issue resolution from support calls.
Develop Reports using SQL Server Reporting Services (SSRS).
Create datasets to analyze and recreate issues reported by customers.
Ability to look through database log files to troubleshoot software issues.
Track and thoroughly document all customer issues in our ticketing system.
As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts, and project managers.
Facilitate positive proactive working relationships with customers and internal resources.
Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software).
Implement and improve remote monitoring tools for our customer’s systems.
Utilization of the Support Knowledgebase and Ticketing System to troubleshoot issues.
Routinely log into client databases for data analysis and troubleshooting.
Resolve application issues with minimal escalations to higher tiers.
Manage conference calls with key stakeholders.
Ability to diagnose and troubleshoot C# code.
Ability to dissect stored procedures.
Qualification
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Required
1 year experience in a similar role
Demonstrated superior customer service skills
Experience in performing QA functions for issue resolution
Experience in developing Reports using SQL Server Reporting Services (SSRS)
Ability to create datasets to analyze and recreate customer-reported issues
Experience in troubleshooting software issues by looking through database log files
Ability to track and document customer issues in a ticketing system
Understanding of the software development lifecycle (SDLC)
Ability to facilitate positive working relationships with customers and internal resources
Experience in implementing and improving remote monitoring tools for customer systems
Utilization of Support Knowledgebase and Ticketing System for issue troubleshooting
Experience in resolving application issues with minimal escalations
Ability to diagnose and troubleshoot C# code
Ability to dissect stored procedures
Preferred
Experience in performing preventative maintenance at customer sites
Experience in managing conference calls with key stakeholders
Company
Team Remotely Inc
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Funding
Current Stage
Early StageCompany data provided by crunchbase