Marathon TS ยท 14 hours ago
AWS Connect Developer
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Information ServicesProfessional Networking
Insider Connection @Marathon TS
Responsibilities
Provide functional and/or technical expertise to plan, analyze, define, and support the delivery of future capabilities for applications.
Assist in impact assessment efforts and produce estimates for client work requests.
Develop and test IVR contact flows using Amazon Connect and Lex implementations.
Develop integrations with 3rd party systems.
Design and implement call routing using routing profiles, queues, call backs, emergency messages, etc.
Utilize programming skills in Python and Java over AWS Lambda API's.
Work with development and version control tools like Github and AWS Codepipeline.
Qualification
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Required
Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud)
Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env)
3 years of contact center technology experience (preferred in an Enterprise scale environment)
Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
Must have strong programming skills in Python and Java over AWS Lambda API's
Preferred
Experience with development and version control tools like Github, AWS Codepipeline