Lawrence Harvey · 2 days ago

Salesforce Administrator

United States

Contract

Remote

Mid, Senior Level

5+ years exp

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Cloud Data ServicesEnterprise Resource Planning (ERP)

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Hiring Manager

Laura Caswell

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Responsibilities

Work with stakeholders and users to define requirements in order to support establishing new system enhancements.

Refine requirements and design sustainable and scalable solutions.

Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management

Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution

Assist business users in relation to their reporting and data needs

Proactively identify and implement under-utilized functionality and required system maintenance updates.

Support installation and configuration of both new and existing managed packages and their native integrations

Qualification

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