AmorServ · 2 days ago

Business Development Manager

Pittsburgh, PA

Full-time

Onsite

Senior Level

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Information TechnologyProject Management

Insider Connection @AmorServ

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Responsibilities

Manage & support local distributor in growing sales

Provide technical support to customers with support from central technical teams in Europe

Support expendable installation at customer site if/when required

In permanent contact with the various internal departments, ensure timely and qualitative processing and delivery of expendable quotes and orders

Main point of contact for emergency repairs or planned maintenance operations

Manage relationship with local installation partners. Provide information and training on range of solutions

Coordinate with technical experts to recommend best solutions for customer repairs

Follow-up and coordinate supply of material for repair projects from local inventory

Provide onsite customer support for product installation. Collaborate with installation companies & partners during installation of Care products

Represent company in customer plants - follow-up on performance of solutions (furnace refractories, expendables, monitoring installations)

Present all range of solutions as required. Identify cross-selling opportunities and generate leads for sales team. Strong collaboration with sales managers

Generate & follow-up on quotes for opportunities identified during visits (expendables, repairs, services)

Support with 3D scans and other service interventions at customer plants

Support sales managers in Care and expendable promotion to their customers

Qualification

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Technical expertise in glass industryIndustrial ceramicsRefractoriesInfluencing customer decision makingMaterial knowledgeUnderstanding customer requirementsDedicatedSelf-starterHigh degree of motivationReactiveDrivenEffective communicationBuilding relationships

Required

Technical expertise in the glass industry, industrial ceramics, materials and/or refractories

Ability to build strong relationships with customers and influence customer decision making through effective communication, material knowledge, and understanding of customer requirements

Dedicated, self-starter with a high degree of motivation

Reactive to customer requests and driven to grow and develop a business

Willingness to travel >75% of the time for customer site visits primarily in North America