myGwork - LGBTQ+ Business Community · 2 days ago

IT Support Analyst

New York, United States

Full-time

Onsite

Entry Level

$53K/yr - $65K/yr

1+ years exp

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Responsibilities

Installation, maintenance, and repair of desktop/laptop computing systems.

Support and administration of Windows, Mac OSX, and Linux systems.

Diagnose, troubleshoot, and repair computing related issues.

Escalate to senior team members when appropriate.

Support for all corporate productivity software (Microsoft Office - Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange; Photoshop; Acrobat), Support centrally managed systems, and in-house applications. Includes installation, troubleshooting, and user assistance and training. (Intune, JAMF, SCCM, SQL, OpenVPN, AlwaysOn)

Installation, configuration and maintenance of back-up software on all desktop/laptop computing systems.

Educate and train employees on proper computing techniques and use of applications. (Confluence Knowledge Base)

Assist system administrators with basic support and administrative tasks including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access support.

Prepare equipment for procurement, deployment and asset inventory.

Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.

Assist users and manage VPN access for remote system access.

Utilize Remedyforce helpdesk ticket system to manage tasks, requests, incidents, problems and approvals.

Take full advantage of training opportunities provided.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Desktop supportPrinter troubleshootingMicrosoft officeNetworking hardwareNetworking conceptsProblem-solvingHard-workingDetail-oriented communicationInterpersonal skills