Quality Care for Children · 2 days ago

Data Specialist

Atlanta Metro

Full-time

Hybrid

Mid Level

$40K/yr - $44K/yr

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Child CareEducation

Insider Connection @Quality Care for Children

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manage the Parent Service Department provider update process to ensure that our databases have accurate and relevant data

Generate and submit monthly and weekly ad hoc reports for internal and external clients in a timely manner using Adobe Acrobat

Monitor and analyze live chat interactions via Intercom to understand consumer child care requests and identify areas for improvement

Manage the technical setup and execution of webinars using Zoom, including scheduling, configuring settings and troubleshooting

Use computer software to collect, compile, and review data. Responsible for identifying problems and developing recommendations that support agency goals

Represent QCC and promote ALLGAKIDS and Quality Rated Child Care at community events across the state of Georgia

Qualification

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Data managementData analysisData entryText messaging systemsCustomer engagement analyticsCRM systemsLive chat software integrationMSOffice proficiencyAdobe Acrobat proficiencyWeb-based applicationsSalesforceTraining skillsStatistical analysisQualitative analysisNot-for-profit experienceOutreach programs experienceECE programs experienceProblem-solvingHard-working communicationTeam playerTime-management

Required

Bachelor's degree from an accredited college/university in Business Management or Administration, Information Systems, Data Analytics, Evaluation, Social Sciences, or a related field

Ability to track, manage, and organize multiple sources of data

Knowledge of qualitative data, quantitative data, and evaluation

Experience with data entry, compilation, and cleaning

Experience with text messaging systems and customer engagement data analytics

Familiarity with CRM systems and their integration with live chat software

High proficiency with MSOffice and Adobe Acrobat (Word, Excel, PowerPoint, Outlook) with demonstrated ability to quickly learn new software and web-based applications

Knowledge and experience with Salesforce

Demonstrate excellent verbal and written communication skills

Thrives in a team-based, community orientation

Strong organizational/time-management skills and the ability to multi-task

Ability to train and support end-users

Ability to learn quickly, think logically, and interpret various data sets

Experience with basic statistical and qualitative analytic methods

Prior work in the not-for-profit, social/human services, or related industry, in particular outreach or ECE programs