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IntrepidGS · 2 days ago
Executive Assistant
McLean, VA
Full-time
Onsite
Entry Level
1+ years exp
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Responsibilities
Responds to all telephone, walk-in, and electronic inquiries for assistance.
Enters requests service into the Service Order Request Database (SORD) and notifies the appropriate first responder for action.
Utilizes an automatic call distribution system to receive calls and minimize the time customers wait to connect to a representative.
Create meeting reservations in the Conference Room Scheduler; scans the system to ensure no double bookings are created or addressed immediately.
Receives and creates compound parking permits based upon justifiable need and space availability.
Coordinates with Conference Room Support personnel to ensure requests for room configurations are communicated and carried out as appropriate.
Serves as the face of our client to greet customers and answer inquiries professionally and eloquently.
Captures productivity metrics and submits weekly as requested.
Performs other ad hoc administrative duties as assigned.
Qualification
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Required
High school diploma or GED
Excellent communication skills
Basic computer skills (MS Word, MS Excel, and Lotus Notes)
Preferred
One (1) year of recent experience working at a customer service center is desirable.
Knowledge of IC regulations, policies, practices, and procedures.
Strong interpersonal skills to maintain effective working relationships with team and customers.
Good oral and written communication skills sufficient to respond to customers’ routine questions clearly and concisely.
Ability to manage their own activities and workflow under tight deadlines.
Ability to apply a strong customer focus orientation to understand customer requirements and suggest and implement solutions.
Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.
Ability to adapt to changing work requirements and priorities that may require overtime or extended hours.
Company
IntrepidGS
At home and abroad, full spectrum support and innovative solutions for the U.S. government.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-01-22Acquired· by Black Diamond Capital Management
Leadership Team
Amanda Brownfield
Chief Executive Officer and Director
Charles Cosgrove
Chief Financial Officer
Company data provided by crunchbase
