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Company

Original Job Post

Affirm · 2 days ago

Senior Manager, Fraud Operations

Phoenix, AZ

Full-time

Onsite

Senior Level

$142K/yr - $192K/yr

8+ years exp

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Financial ServicesFinTech

H1B Sponsorship

Comp. & Benefits

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Responsibilities

Lead, influence, and own strategy, outcomes, and execution for the Fraud Operations team

Ensure that the team is consistently meeting service level commitments while maintaining high quality levels through a culture of proactive monitoring and continuous process improvement

Provide ongoing reporting, visibility, and accountability around team performance measures, including insights into any changes in performance, action plans to get us back on track, and investments required in order to meet our goals.

Establish and reinforce an analytical and data-driven culture both within the team and across the company in partnership with Risk, Product, Analytics, Engineering, and the broader business

Drive employee engagement and a high-performance culture within the team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.

Continue to leverage and grow an effective vendor network strategy that enables outsourcing of high volume work in a manner that enables scale and proper risk management.

Provide thought leadership and support for the development of new products, entries into new markets, and expansion of consumer services in the context of Fraud Operations capabilities, requirements, and other considerations.

Ensure strong communication and transparency to all impacted stakeholders around the status of roadmaps, performance, key issues, and emerging risks.

Assess and ensure effective policy governance and process documentation over activities owned within Fraud Operations and report.

Provide reporting to relevant committees and forums to enable a solid understanding of key risks and performance outcomes in relation to protecting our consumers from fraud

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fraud investigationsOperations managementScaling teamsProcess improvementTooling managementData analysisProblem-solvingLeadershipInfluencerMotivatorDecision-makerTeamworkSelf-starterAccountabilityAttention to detailResults-drivenForward-thinkingCommunicationVisionaryStrategic thinkingAnalytical

Required

8+ years experience in a management or leadership position working in financial services, fintech, payments or a related space within a fraud operations organization

Previous experience in fraud investigations with a background in operations

Experience scaling and building operational teams, including people, processes, program, and tooling

A strong leader, influencer, motivator, and decision-maker with demonstrated ability to work effectively with people at all levels and across both internal and outsourced teams

Self-starter with strong sense of urgency and accountability and has excellent focus on attention to detail with the capability to work and make decisions in a fast-paced environment

Results driven, forward-thinking mindset with ability to problem-solving complex issues to drive shared goals and outcomes across internal and external teams

Able to develop and effectively articulate a vision & strategy as well as communicate strategic direction

Ability to analyze qualitative and quantitative data to formulate actionable insights and compile information in a structured, logical manner

Benefits

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents

Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses

Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge

ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

Company

Affirm

Glassdoor

3.8

Affirm is a financial technology services company that offers installment loans to consumers at the point of sale.

Founded in 2012

San Francisco, California, USA

1,001-5,000 employees

https://www.affirm.com

H1B Sponsorship

Affirm has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (80)

2022 (195)

2021 (143)

2020 (73)