56 applicants

Company

Original Job Post

CVS Health · 2 days ago

Account Manager

Austin, TX

Full-time

Onsite

Mid Level

$41K/yr - $85K/yr

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Responsibilities

Build strong client relationships by consistently delivering client interactions that develop trust and show value

Attend client meetings as needed within LTC facilities

Develop cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders; deliver quarterly Executive Reviews to facility leadership to review business deliverables and evaluate new opportunities

Identify at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities, update customer on progress

Manage routine client support activities and resolution of routine to complex client issues and requests. Answer client questions over the phone or in person with LTC facilities

Partner with Key Account team to deliver initiatives at facility level for National and Regional accounts

Assess client needs by partnering with facility leadership and present Omnicare value proposition for new products and services to grow base

Manage facility expectations of contractual covenants

Deliver non-clinical facility training and support new program implementation

Assist District Manager on all contract renewals within assigned book of business

Responsible for activities associated in onboarding new facilities such as collection of resident information and medical records; scheduling, attending, and some facilitation of facility staff training; informing pharmacy of facility needs; serving as single point of contact for facility throughout onboarding process

Operate with strong business acumen and industry knowledge, remaining conscious of industry trends

Qualification

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Client/Account ManagementProject ManagementIssue ResolutionStrategic ThinkingTeam EngagementMicrosoft Office SuiteExcelPowerPointWordOutlookWeb ApplicationsIndustry ExperienceProblem-SolvingAdaptabilityCommunicationPresentation

Required

Established success in client/account management field

Excellent customer service skills, knowing the appropriate time to be consultative vs solve a problem or fill a need

Proven success utilizing project management skills; ability to track and manage issues, ensure the right teams are engaged, and facilitate comprehensive and timely issue resolution

Ability to strategically and creatively solve problems when dealing with a multitude of variables where standard resolutions do not exist

Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction

Effective presentation skills with the ability to make group presentations to promote client satisfaction, retention, and upsell opportunities

Knowledge of Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications

Past industry-related experience preferred

Bachelor’s Degree required; will consider comparable work experience

Preferred