LoadSpring Solutions · 2 days ago

Site Reliability Engineer

United States

Full-time

Onsite

Mid Level

4+ years exp

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Information Technology & Services

Hiring Manager

Amy Schillizzi

Insider Connection @LoadSpring Solutions

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Responsibilities

Help design, deploy, and maintain application monitoring to ensure all applications and sites are monitored.

Respond to application, CPU, and memory alerts, find root causes of the alerts, and if possible, provide permanent solutions.

Educate users on application usage that causes performance degradation.

Help create and maintain a culture of continuous improvement within the SRE and broader organization.

QA newly deployed applications to ensure consistency and a great customer experience.

Leverage the Dev-Ops model to manage the deployment of new platform releases.

Analyze and recommend solutions for production performance and availability issues.

Create knowledgebase articles to record and document permanent fixes to customer challenges.

Collaborate with Software Implementation team to update deployment documentation with any new best practices.

Demonstrate excellent verbal and written communication skills with customers and internal teams.

Effectively complete training within the timeframe required by the business.

Maintain current knowledge of technological innovations and trends.

Take a lead role in any site outages, lead the Incident response and the postmortem process.

Develop automated recovery plans for sites and applications.

Develop automated quality assurance processes to provide a consistent environment.

Follow Change Management processes to implement configuration changes.

Follow Problem Management processes to troubleshoot and resolve recurring issues.

Participate in the on-call rotation to ensure 24 x 7 support of IT operations.

Act as a mentor within the SRE team and broader organization, providing guidance, training, and knowledge sharing.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Site reliability engineeringSys adminScripting languagesPowershellBashPythonApplication monitoring toolsTroubleshooting techniquesCoachingMentoringTechnical issuesPreferably located in eastern timezoneLegal united states permanent resident statusProblem-solvingAnalytical thinkingDetail oriented time managementResource coordinationDelegationSelf-motivatedSound judgmentBias toward action