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Schrill Technologies Inc. ยท 2 days ago
Genesys CTI Developer
Jersey City, NJ
Contract
Onsite
Mid Level
3+ years exp
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Hiring Manager
Abhinav chaturvedi
Insider Connection @Schrill Technologies Inc.
Responsibilities
Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Bot etc.) applications solutioning using Genesys Cloud CX Architect.
Experience in developing and implementing third-party integration like AWS Lambda, Lex, Polly, and CRM (Salesforce) etc.
Possess a strong and well-established record of accomplishment in delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc.
Thorough understanding of Genesys Framework, Integration with internal and external components.
Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
Deep knowledge of multiple Self Service and speech recognition vendors offerings, strengths, and weaknesses, including hands-on experience with products from leading vendors such as Amazon, Genesys, and Nuance.
Knowledge of WFM, Reporting, and Analytics.
Experience in a single complex development environment or across multiple platforms.
Candidate must be a Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, multi-channel, Recording, Reporting, etc.)
Ability to work effectively in a remote, virtual, and global environment.
Qualification
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Required
Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Bot etc.) applications solutioning using Genesys Cloud CX Architect.
Experience in developing and implementing third-party integration like AWS Lambda, Lex, Polly, and CRM (Salesforce) etc.
Thorough understanding of Genesys Framework, Integration with internal and external components.
Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
Deep knowledge of multiple Self Service and speech recognition vendors offerings, strengths, and weaknesses, including hands-on experience with products from leading vendors such as Amazon, Genesys, and Nuance.
Knowledge of WFM, Reporting, and Analytics.
Experience in a single complex development environment or across multiple platforms.
Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, multi-channel, Recording, Reporting, etc.)
Ability to work effectively in a remote, virtual, and global environment.
Company
Schrill Technologies Inc.
Schrill Technologies, Inc is Established in 2007, a Premier Technology Services Organization with primary focus in IT services.
201-500 employees
H1B Sponsorship
Schrill Technologies Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (25)
2022 (45)
2021 (54)
2020 (63)
Funding
Current Stage
Growth StageLeadership Team
Raj Koduru
Co Founder & Director at Schrill Technologies Inc.
Company data provided by crunchbase
