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Patterned Learning Career ยท 2 days ago
Junior Application Support Analyst
Seattle, WA
Full-time
Onsite
Entry Level
$65K/yr - $76K/yr
1+ years exp
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Maximize your interview chancesIT System Operations and Maintenance
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Responsibilities
Customer Champion: Deliver exceptional customer service, ensuring their satisfaction and driving high renewal rates.
Quality Assurance Pro: Perform thorough QA checks on all support call resolutions, maintaining the highest quality standards.
Data Storytelling with SQL: Develop insightful reports using SQL Server Reporting Services (SSRS) to analyze trends and identify areas for improvement.
Data Detective: Create datasets to analyze and replicate customer issues, pinpointing the root cause.
Database Sleuth: Leverage your expertise to troubleshoot software issues by analyzing database log files.
Ticketing & Documentation Master: Track and meticulously document all customer issues within our ticketing system, ensuring clear communication and resolution history.
Problem-Solving Partner: Diagnose reported issues, differentiating between changes and bugs. Communicate findings effectively to analysts, developers, and sales consultants.
SDLC Savvy: Possess a solid understanding of the Software Development Lifecycle (SDLC) to foster smooth collaboration with internal teams.
Building Relationships: Develop and maintain positive working relationships with customers and internal resources, fostering a collaborative environment.
Proactive Problem Prevention: Conduct on-site visits to perform preventative maintenance on customer systems, optimizing stability and control (Exact software).
Remote Monitoring Guru: Implement and improve remote monitoring tools to identify proactively and address potential issues within customer systems.
Knowledge Base & Ticketing System Expert: Utilize our knowledge base and ticketing system effectively to troubleshoot issues and document solutions.
Data-Driven Decisions: Routinely access customer databases for in-depth analysis and troubleshooting.
Minimizing Escalations: Resolve application issues efficiently, minimizing the need for escalation to higher support tiers.
Communication Hub: Manage conference calls with key stakeholders, ensuring clear and concise communication.
Coding Connoisseur (Bonus): Your ability to diagnose and troubleshoot C# code, and dissect stored procedures will be an asset.
Qualification
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Required
A strong commitment to providing exceptional customer service.
Excellent analytical and problem-solving skills.
Proficiency in SQL Server Reporting Services (SSRS).
Experience working with database log files.
The ability to document solutions clearly and concisely.
A solid understanding of the Software Development Lifecycle (SDLC).
Excellent communication and interpersonal skills.
Proficiency in a ticketing system and knowledge base management.
Preferred
Experience with C# coding and stored procedures.
Company
Patterned Learning Career
Skip setup, soar through code! Learn & build together, on-demand, with AI your co-pilot. Any device, endless possibilities.
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase
