Divisions Maintenance Group · 2 days ago

District Manager

OKC Metro Area

Full-time

Hybrid

Mid Level

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Building MaintenanceCustomer Service

Insider Connection @Divisions Maintenance Group

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Responsibilities

Work closely with the Regional Manager and National Account Management Teams to establish and maintain corporate accounts in a district.

Make regular visits to corporate customers in support of maintenance contracts and perform site inspection property audits, with an eye toward the opportunity to add on services.

Build relationships with customers, providers, and technicians in an assigned district.

Source, vet, and manage provider and technician base, ensuring quality delivery of services.

Respond with a sense of urgency to escalations and customer requests.

Manage time to accomplish set KPIs, including an assigned weekly goal of scheduled visits as well as meeting and exceeding the incremental revenue expectations.

Provide key market information and contribute to DMG’s long and short-term strategies.

Own RFP initiatives while negotiating with providers to secure target financial goals.

Manage district and travel expenses within or below budget.

Qualification

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Microsoft officeExcelWordPowerpointOutlookCrm softwareValid driver's licenseOwn vehicleOn-site activityOutdoor activitySite auditsNatural disasters managementProblem-solvingProactiveEntrepreneurialIndependentStrategic thinkingCreative thinkingEnthusiasticDynamicPositive attitudeExtrovertedEngaging personalityCustomer interactionResilienceAdaptability

Required

Bachelors degree preferred and/or relative experience; HS Diploma or GED required.

Strong working knowledge of Microsoft Office applications – Excel, Word, PowerPoint, and Outlook.

Embrace technology – experience using smart applications like an iPad or iPhone is a plus. Preferred experience with CRM software.

Valid Driver’s License; must provide own vehicle.

Possess and demonstrate a proactive, entrepreneurial work style; able to work independently.

Strong ability to think strategically and creatively. Enthusiastic, dynamic, and has a positive, extroverted, engaging personality. Prefer to interact with customers and providers, and is unafraid of rejection.

Able to meet position demands: Significant on-site activity required (90%), extensive outdoor activity while performing site audits or managing natural disasters, extended hours required during peak workloads or special projects, expectation to be able to adjust travel and schedule frequently to respond to opportunities or customer requests

Ability to manage the stress of a fast-paced environment.

Ability to meet the in-person requirements of the team and/or business needs.