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myGwork - LGBTQ+ Business Community · 2 days ago
Scientific Software Support Specialist
United, PA
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Provide technical support to internal and external customers using our CDS and MS Software
Resolve software-related issues promptly and efficiently
Collaborate with diverse teams to ensure seamless product integration
Conduct on-site visits to build relationships and address customer concerns
Serve as a customer advocate, finding ways to enhance our products and offering feedback to the development team
Qualification
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Required
High School Diploma or equivalent required; Bachelor's Degree in Computer Science, Mathematics, Life Sciences, or related field preferred
Minimum of 3 years of experience in scientific software technical support for Chromeleon, Empower, ChemStation, Ardia Platform or similar platform
Experience as a CDS Administrator or Super User
Proficiency in CDS or MS Software in an enterprise deployment
Solid understanding of Windows Server, Win 11, and Win 10 deployments
Knowledge of chromatography instrumentation and its usage in an industrial laboratory setting is advantageous
Excellent collaboration and teamwork skills
Emphasis on delivering exceptional customer service and a commitment to ensuring customer satisfaction
Demonstrated ability to effectively organize tasks and manage time efficiently
Willingness to travel nationally and internationally, up to 20% of the time
Preferred
Bachelor's Degree in Computer Science, Mathematics, Life Sciences, or related field
Company
myGwork - LGBTQ+ Business Community
myGwork is the largest global platform for the LGBTQ+ business community.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.77MKey Investors
24 HaymarketInnovate UK
2023-08-17Series Unknown· $1.66M
2023-08-17Grant· Undisclosed
2021-12-07Series A· $2.12M
Leadership Team
Adrien Gaubert
Co-Founder & CMO
Recent News
2024-04-10
Company data provided by crunchbase
