myGwork - LGBTQ+ Business Community · 2 days ago

Commercial Excellence, Senior Analyst

United States

Full-time

Hybrid

Senior Level

8+ years exp

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Responsibilities

Become an expert on commercial functions managed within MSD's Microsoft Dynamics CRM platform.

Lead large scale CRM development projects in support of defined business objectives.

Partner with commercial customers to define business objectives and CRM requirements to meet those objectives.

Lead user acceptance testing and training for all CRM commercial enhancements.

Handle product support efforts for all commercial functions.

Monitor system enhancements deployed from Microsoft, assess their fit for the business users and our platform, and make recommendations to the IT and CRM support teams for their inclusion in our platform.

Lead CRM data governance strategy and data cleanup efforts.

Provide end user support for break/fix issues for CRM commercial functions.

Conduct root cause analysis on CRM break/fix requests.

Act as a liaison between the business and the CRM IT team.

Partner with CRM IT support team, the CRM product owner, and requestors to set prioritization on CRM requests.

Work with IT support to ensure that that technical development requirements align with business stakeholder requirements.

Develop reports and advanced finds to support the reporting needs of the business.

Qualification

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CRMERP SystemsMicrosoft DynamicsSalesforceAgile Project ManagementBusiness AnalysisProblem-SolvingCollaborativeFast-Paced EnvironmentCommunicationAdaptability