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Company

Original Job Post

DSI · 2 days ago

Field Operations Specialist

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

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Responsibilities

Function with the capacity to complete real-time updates in the work order management system

Perform duties to assist with hitting monthly goals

Support readiness at all times a dispatch phone system (Five 9)

Effectively use problem-solving skills to assist in escalation resolution

Build and assign work orders to technician offices

Keep all systems updated with accurate information regarding orders, tech assignments, and compensation (Sara, Web Tracker, Salesforce, Zendesk)

Take inbound calls from technicians to assist with their install needs or questions as well as custom fee approvals

Conduct work order reviews for close-out from technicians while on-site

Process inventory requests for technician offices

Communicate effectively and promptly, to other departments requiring information regarding order status

Continual communication with technician offices to ensure timelines are met

Communicate and work with customers regarding payment collecting for hardware and services

Ensure technicians are following client compliance guidelines

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Satellite Industry ExperienceRouting KnowledgeBilingual (Spanish)Microsoft Office (Excel)SARA PlusWeb TrackerZendeskFive 9Sales ForceReal-Time UpdatesWork Order ManagementMonthly GoalsDispatch Phone SystemWork Order AssignmentInventory ManagementClient ComplianceProblem-SolvingCommunicationTimely remindersRelationship buildingDaily reportsGoogle maps knowledgeAdministrative office functionsDesktop computer proficiencyTeam playerMotivatedIntegrityPassionOrganizational skillsAttention to detail

Required

Minimum 1-year experience in the satellite industry

Experience or knowledge of routing installers or technicians across the US

English or bilingual (Spanish)

Proficient in Microsoft Office programs; primarily Excel

Knowledge and ability to use SARA Plus, Web Tracker, Zendesk, Five 9, and Sales Force; we are willing to train the right candidate

Function with the capacity to complete real-time updates in the work order management system

Perform duties to assist with hitting monthly goals

Support readiness at all times a dispatch phone system (Five 9)

Effectively use problem-solving skills to assist in escalation resolution

Build and assign work orders to technician offices

Keep all systems updated with accurate information regarding orders, tech assignments, and compensation (Sara, Web Tracker, Salesforce, Zendesk)

Take inbound calls from technicians to assist with their install needs or questions as well as custom fee approvals

Conduct work order reviews for close-out from technicians while on-site

Process inventory requests for technician offices

Communicate effectively and promptly, to other departments requiring information regarding order status

Continual communication with technician offices to ensure timelines are met

Communicate and work with customers regarding payment collecting for hardware and services

Ensure technicians are following client compliance guidelines

Other duties as assigned

Preferred

Ability to be an effective team player with integrity and passion

Motivated to hit deadlines, timelines, and goals

Mastery of grammatically appropriate verbal, written, and telephone communication skills

Excellent organizational skills

Establish timely reminders for assignment completion and follow-up

Strong attention to detail

Proficiency in composing effective and accurate correspondence

Ability to complete work assignments on an independent basis after learning the objective and desired results

Establish effective working relationships with all coworkers

Must possess a high degree of intellect and interpersonal skills to communicate with a diverse group of technician offices, customers, clients, and leadership

Ability to exercise sound business judgment when making decisions independently

Preparing, maintaining, and reviewing daily reports

Knowledge of local and regional geographical areas and use of Google maps

The position requires long-term sitting, constant talking and listening, wearing of a headset, typing, and constant looking into computer monitors

Physical demands requirements are essential job functions due to position responsibilities that require administrative office functions while sedentary at a desk, utilizing a desktop computer