Builders FirstSource · 2 days ago

Inside Sales Representative

Anchorage, AK

Full-time

Onsite

Entry Level

1+ years exp

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Building MaterialManufacturing

Insider Connection @Builders FirstSource

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.

Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).

Enters orders into system and schedules delivery of products.

Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.

Participates in coordinating and conducting customer workshops.

Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

Assists with store housekeeping, signage, stocking, inventory control, and other related activities.

Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Other duties may be assigned.

Qualification

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Product knowledgeSales techniquesMicrosoft OfficeERP programMaterial handling equipmentCommunicationDetail orientationCustomer serviceInfluencePersuasion

Required

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

Knowledge of company products, competitor’s products and company standards

Knowledge of company product pricing, discount and estimating formulas and guidelines

Good verbal and written communication skills

Demonstrates strong detail orientation skills

Strong customer service skills

Knowledge of basic sales techniques, concepts and the ability to influence and persuade

Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program

Knowledge of and ability to use motorized and non-motorized material handling equipment