Verifiable · 2 days ago

Account Manager

Arizona, United States

Full-time

Onsite

Mid Level

3+ years exp

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Health CareReal Time

Insider Connection @Verifiable

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Renewals: Proactively manage the renewal process for existing accounts. Work closely with customers to understand their needs and facilitate a seamless renewal experience.

Account Expansion: Prospect within a dedicated book of business to create new upsell and cross-sell opportunities.

Conduct whitespace analysis (products, departments, divisions, use cases) and determine the total opportunity within your portfolio.Build account plans with timelines that will translate to customer value, renewals, expansion, and referrals.

Identify and navigate the procurement, legal, contracts, and budget process.

Customer Relationship Management: Own business-level strategy and partner with Customer Success Managers on account-level strategy to drive value delivery and drive retention. Develop and maintain strong, long-lasting customer relationships with all key team members within an account, especially the executive sponsor.

Product Feedback: Gather customer feedback and insights to help shape our product development and improvements. Advocate for customer needs within the organization.

Maintain CRM: Log all customer activity in CRM ensuring high integrity in customer record keeping. Maintain updated pipeline and sales stages based on entry and exit criteria in CRM.

Qualification

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Enterprise SalesAccount ManagementRevenue FocusCustomer RelationshipsSales TargetsRevenue EnhancementProblem-SolvingHard WorkingCommunicationInterpersonal SkillsResults-DrivenResourcefulAssertive healthcare industryDeal sizes experience