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Company

Original Job Post

Empower AI · 10 hours ago

Systems Administrator II

Arlington, VA

Full-time

Onsite

Mid, Senior Level

7+ years exp

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Information ServicesInformation Technology

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Responsibilities

Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.

Provide O&M support for Special Access System infrastructure for approximately 150 users.

Provide O&M support for Printer infrastructure, to include Pharos Secure Print.

Develop, implement, manage, and maintain VDI for thick/thin/zero clients and server virtualization technologies.

Provide O&M support for SQL Database infrastructure.

Provide O&M support for OMC server and desktop-based software applications.

Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.

Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.

Provide support for storage area network (SAN) and encrypted file storage capabilities.

Create/maintain standalone workstation images in accordance with DOD security standards.

Provide systems recovery and repair operations employing industry best practices for systems troubleshooting and fault isolation.

Bring up-to-date and preserve computer inventory and surplus equipment

Make sure desktop computers interconnect seamlessly with various systems

Vouch for and implement upgrades on systems to guarantee longevity

Ascertain and repair hardware and network connectivity issues

Support for technical upgrading and maintaining of entire desktop systems

Assist in testing and deployment of new applications and systems

Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.

Utilize ITIL best practices to enhance and optimize the services provided to end users.

Participate in the implementation of an enterprise knowledge base and knowledge management best practices.

Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.

Resolve customer issues effectively or escalate them to appropriate support tiers.

Work with management in assessing staff performance/reviews/changes.

Assist in the professional and technical development of the team

Qualification

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PC hardware supportSoftware systems supportMicrosoft Windows ServerSQL Server Database AdministrationDoD 8570 IAT II certificationMicrosoft Certified Solutions ExpertHDI Desktop Support ManagerCustomer service orientationAnalyticalProblem-solvingPrioritize tasksCommunication skillsSelf-motivatedAttention to detailTeam-orientedCollaborativeSysAdminDODIC (DIA)P2P solutionsVPC Data VirtualizationEnd User ComputingITILv4 Foundation

Required

Shall possess at the time of award a TOP SECRET w/ SCI Eligible security clearance

Strong customer service orientation

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Good written, oral, and interpersonal communication skills

Ability to conduct research into PC and software issues and products as required

Ability to present ideas in business-friendly and user-friendly language

Highly self-motivated and directed

Keen attention to detail

Team-oriented and skilled in working within a collaborative environment

Required Education: Bachelor’s degree or equivalent, including consideration of vendor certification in the technology being applied

Required Experience: 7 or more years of professional experience supporting PC hardware and software systems

Administrative experience in day-to-day operational maintenance, support, and upgrades to hardware, software, and operating systems in a Microsoft Windows Server Environment; must be proficient with Microsoft’s Windows Server

Administrative experience in SQL Server Database Administration; must be proficient with SQL Server

Certification: DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP)

Certification: Microsoft Certified Solutions Expert (MCSE)

Certification: HDI Desktop Support Manager or A+ related certifications relevant to personnel roles/responsibilities