Mastercam · 2 days ago

Application Engineer

Connecticut, United States

Full-time

Hybrid

Mid Level

4+ years exp

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ManufacturingSoftware

Work & Life Balance

Insider Connection @Mastercam

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Provide advanced technical support for resellers, partners, customers, and internal Mastercam departments.

Assist customers in troubleshooting software issues and provide proactive applications support through on-site visits.

Learn and apply Cimquest training methodology to teach classes and conduct training sessions.

Collaborate with the Posts Department to resolve NC code issues and develop post processors.

Provide product demonstrations, compare Mastercam with competitors, and emphasize its strengths.

Discover and report programming defects, build strong client relationships, and ensure customer satisfaction.

Assess customer's CNC machines, set up Mastercam, and perform benchmarking tests.

Maintain accurate documentation and continuously improve processes to enhance productivity.

Qualification

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CAM programmingCAD/CAM softwareCNC manufacturing processesTechnical supportProblem-solving presentationCommunicationFlexibilityTeamworkMulti-taskingPositive attitudeTime management