Be an early applicantLess than 25 applicants
myGwork - LGBTQ+ Business Community · 2 days ago
Manager, Application Service Delivery
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $171K/yr
5+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesInternet
Insider Connection @myGwork - LGBTQ+ Business Community
Responsibilities
Cultivate and maintain excellent working relationships with business stakeholders.
Incorporate design thinking principles in understanding stakeholders’ needs and provide general guidance to business stakeholders on the appropriate use of application services to meet business objectives.
Proactively engage and identify improvement opportunities for delivery methodologies and processes.
Partner with HR solution owners and other stakeholders to understand business need, ensuring that application services align with these needs.
Ensure that application services are well integrated with other HR systems providing seamless user experience, data interchange, and insightful analytics.
Develop and maintain a technology roadmap for learning & development, aligned with the HR Strategic Digital Roadmap.
Collaborate with business stakeholders to periodically review and update the learning & development roadmap, prioritizing in line with business needs.
Plan and implement business initiatives that align with digital roadmap.
Lead the evaluation and selection of new technical capabilities, establishing a compelling business case justification for delivering business outcomes.
Lead initiatives from intake to production rollout, meeting ongoing and evolving learning & development business needs.
Develop integrated schedule in collaboration with cross-functional internal/external resources and consistently provide status updates.
Provide hands-on support in documenting business processes and ensuring that SDLC documentation is created and updated in line with the existing IT delivery methodology.
Supervise Application Management Services (AMS) to ensure the learning & development platform ecosystem is effectively managed and remains GxP compliant.
Provide L3 technical/functional software support throughout product and project lifecycles.
Proactively resolve service delivery, quality, process, resource, and performance issues by monitoring and analyzing usage data and metrics.
Regularly report on performance, including status, issues, and risks, to leadership.
Assume IT system owner responsibilities for specific learning management platforms, acting as a single point of contact for an application and the final approver of documentation, controls, and system changes.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
A minimum of 5-7 years of experience, including at least 3 years in hands-on Learning Management System (LMS) administration and service delivery.
Undergraduate degree or the equivalent combination of education and experience
Proven experience in a comparable role within Learning & Development or Application Services.
Solid experience in developing and implementing learning strategies and programs.
Demonstrates a solid understanding of Enterprise and Solution Architecture.
In-depth conceptual and practical knowledge in HR Learning & Development capabilities.
Excellent problem-solving skills coupled with the ability to lead initiatives and manage multiple projects concurrently to meet deadlines.
Well-versed with IT Software Development Life Cycle (SDLC) processes and agile methodology.
Strong technical skills with experience in providing Level 3 support.
Strong communication skills, with the ability to collaborate effectively with cross-functional teams.
Acts as a mentor for colleagues with less experience.
Preferred
Data analytics & reporting
Vendor Management
Knowledge of Human Capital Management (HCM) capabilities
Benefits
Medical insurance
Dental insurance
Life insurance
Long-term disability insurance
Short-term disability insurance
Vacation
End-of-year shutdown
401K participation and matching contributions
Company
myGwork - LGBTQ+ Business Community
myGwork is the largest global platform for the LGBTQ+ business community.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.77MKey Investors
24 HaymarketInnovate UK
2023-08-17Series Unknown· $1.66M
2023-08-17Grant· Undisclosed
2021-12-07Series A· $2.12M
Leadership Team
Adrien Gaubert
Co-Founder & CMO
Recent News
2024-04-10
Company data provided by crunchbase
