Heartland Veterinary Partners · 2 days ago

Remote Communications Manager

United States

Full-time

Hybrid

Mid Level

2+ years exp

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Health CarePet

Hiring Manager

Kathleen McKinney

Insider Connection @Heartland Veterinary Partners

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Support a team of Remote Callers who each work with a portfolio of 10-20 practices

Hire and train additional team members to support the growth in practices

Track and report performance of the initiative on a consistent basis

Cultivate a professional and driven team that is dedicated to educating clients

Ideate, evaluate, and implement additional initiatives that meet the needs of practices and are executed by your team

Successfully navigate the individuality of each practice supported

Act as the liaison between the Remote Calling Team and stakeholders throughout the organization

Qualification

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Veterinary Practice ExperienceInternet ConnectionData AnalysisProblem-SolvingCommunicationLeadershipAdaptabilityTeamworkAttention-to-DetailCoaching

Required

Experience leading a team (at least 2+ years experience)

Experience working in a veterinary practice (at least 2+ years experience)

Access to reliable internet connection

Excellent communication skills via phone, email, and SMS

Comfortable presenting the details of the initiative to practice leaders

High energy and ambition with the motivation to exceed client and practice expectations

Willingness to evolve with the job and take on new or different responsibilities

High attention-to-detail to ensure performance reporting is properly recorded

Adept at reviewing data, identifying opportunities for improvement, and making decisions based on data trends

Readiness to work with team members, addressing challenges or questions related to their work, and proactively offering additional coaching to individuals who are underperforming relative to their peers