200+ applicants

Company

Original Job Post

Microsoft · 2 days ago

Senior Program Manager

Texas, United States

Contract

Onsite

Senior Level

10+ years exp

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Hiring Manager

Chloe Kempson

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Responsibilities

Quality Assurance Program Development:

Create, implement, and oversee a comprehensive quality assurance program specifically tailored to vendor-provided customer support for enterprise customers.

Establish clear standards, processes, and metrics to evaluate vendor performance and adherence to quality protocols.

Vendor Relationship Management:

Collaborate closely with vendor management teams to define quality requirements and expectations.

Conduct regular assessments and audits to verify compliance with quality standards.

Process Improvement:

Continuously enhance quality processes, streamline workflows, and optimize efficiency.

Implement best practices to drive quality improvements.

Effective Communication:

Provide regular updates to senior leadership on program status, risks, and improvements.

Clearly communicate quality requirements to vendors and internal stakeholders.

Collaboration and Training:

Collaborate with cross-functional teams to ensure alignment on quality goals.

Partner with training and readiness teams based on quality program intelligence on areas of opportunity

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program managementQuality assuranceVendor managementQuality management frameworksISO 9001Certified Quality Manager (CQM)Certified Quality Auditor (CQA)Project Management Professional (PMP)CommunicationLeadershipCollaborationAnalytical mindsetAttention to detail

Required

Minimum of 10+ years in program management, with a focus on quality assurance.

Proven track record of successfully building and managing quality programs.

Familiarity with quality assurance processes and vendor management

Experience working with outsource/managed service delivery partners

Experience working in a customer-facing organization

Excellent communication and leadership abilities.

Strong collaboration skills across teams.

Analytical mindset with attention to detail.

Knowledge of quality management frameworks (e.g., ISO 9001).

Certified Quality Manager (CQM)

Certified Quality Auditor (CQA)

Project Management Professional (PMP)

Bachelor’s degree in Business Administration, Quality Management, or related field.

Preferred

Master’s degree in Business Administration, Quality Management, or related field.

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10,001+ employees

https://www.microsoft.com

H1B Sponsorship

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2020 (6856)