200+ applicants
MTX Group · 2 days ago
Help Desk Support Specialist
United States
Contract
Remote
Entry Level
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Hiring Manager
Alexandra Bidgood
Insider Connection @MTX Group
Responsibilities
Handle inbound customer calls, chats, and emails and make outbound calls where applicable
Handle incoming trouble tickets and triage them accordingly
Perform user management set up on Salesforce to add, deactivate, reactivate users, modify user permission sets, and assist with MFA set up
Provide a high level of customer service driving customer satisfaction
Accurately document and report problems to technical staff for resolution
Ability to troubleshoot and communicate resolutions effectively
Additional responsibilities, as required
Qualification
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Required
Customer Service skills
Exceptional verbal and written communication skills
Ability to take feedback and execute accordingly
Positive Attitude
Diligent Multi-tasker
Ability to work well independently
Ability to stand and sit for sustained periods of time, at least 50%
Close visual acuity to perform an activity such as: preparing and analyzing data; transcribing/typing; viewing a computer; extensive reading
Benefits
Health (medical, dental, vision) benefits
401k
Access to the leadership team
The chance to work in a fast-paced environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact
Monthly All Hands company meeting
Company
MTX Group
MTX Group is a global technology consulting firm that enables organizations to modernize through digital transformation and strategy.
Founded in 2008
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Das Nobel
Founder & CEO
Nipa Nobel
Co-founder & Chief Marketing Officer
Recent News
2024-05-24
Dallas Innovates
2024-05-23
Company data provided by crunchbase
