139 applicants

Company

Original Job Post

eGain Corporation · 2 days ago

Knowledge Management Consultant

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Hiring Manager

Ashish Chille

Insider Connection @eGain Corporation

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Responsibilities

Conduct process mapping and content-gathering sessions with clients during Knowledge implementations

Hands-on involvement with knowledge and content configuration and testing during the implementation phase leveraging global team members

Develop strong relationships and trust with clients during the implementation phases

Assist in creating statements of work, proposals, and agile sprint planning activities

Collaborate with cross-functional eGain teams during implementation

Guide customers to quick value leveraging Knowledge Management best practices developed by eGain

Work closely with the Digital Transformation team and leverage their expertise during Knowledge implementations to enable best practice-driven Knowledge culture in customer environments

Change Management, Floor Walking, KM Health Check, and training during Knowledge implementations

Surface and document the value derived from Knowledge implementations leveraging eGain Analytics

Ability to travel extensively (~50%)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Knowledge ManagementBusiness Process MappingRe-engineeringConsultingContact CenterAutomationProblem-SolvingOrganizationalMultitaskingTeamworkCommunicationProcess MappingContent GatheringStatements of WorkAgile Sprint PlanningGuiding CustomersChange ManagementFloor WalkingKM Health CheckSurfacing ValueDocumenting Value

Required

Bachelor’s degree required (majors in Science, Business, Mathematics or related field strongly preferred)

5 to 8 years of experience implementing Knowledge Management and business process mapping or re-engineering in a consulting environment preferably for a Contact Center

Strong organizational and multitasking skills with the ability to balance competing priorities

Ability to work independently or in a team setting

Excellent written and oral communication skills, including an ability to communicate across business areas

Believes in and pursues delivery of quality through automation, smart processes and talented teams

Preferred

Experience conducting process mapping and content-gathering sessions with clients during Knowledge implementations

Experience in creating statements of work, proposals, and agile sprint planning activities

Experience collaborating with cross-functional teams during implementation

Experience guiding customers to quick value leveraging Knowledge Management best practices

Experience in Change Management, Floor Walking, KM Health Check, and training during Knowledge implementations

Experience in surfacing and documenting the value derived from Knowledge implementations leveraging analytics

Ability to travel extensively (~50%)

Company

eGain Corporation

Glassdoor

3.5

eGain Corporation is a provider of cloud customer engagement hub software for banking, financial, government, and healthcare providers.

Founded in 1997

Sunnyvale, California, USA

501-1,000 employees

http://www.egain.com

H1B Sponsorship

eGain Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (6)

2022 (9)

2021 (18)

2020 (12)