Eliasan Consulting ยท 2 days ago
Account Manager
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Insider Connection @Eliasan Consulting
Responsibilities
Serve as a lead point of contact for customer account management matters
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive leadership
Oversee and implement projects from start to finish, ensuring timely delivery and high-quality output
Manage client project budgets, including tracking spending across several funding sources
Work with Executive and other internal teams to develop strategic marketing plans and ensure KPIs are being met
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify upsell, cross-sell, and renewal opportunities and communicate with the Executive team regularly
Forecast and track key account metrics
Resolve issues to maintain and strengthen customer trust
Assist with challenging client requests or issue escalations as needed
Qualification
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Required
B.A./B.S. degree in International Business, International Studies/Relations, Business Administration, or relevant field of study
3+ years of account management or relevant work experience
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level
Proven track record in Team Leadership and Project Management
Ability to collaborate with global cross-functional teams and drive results
Understanding of international business and international trade principles
Excellent communication, interpersonal, and client-facing skills
Excellent critical thinking and problem-solving skills
Proficient in Microsoft Office Suite, Adobe, Google Apps, Qualtrics
Preferred
Relevant industry certifications or graduate degrees
Benefits
Medical
Dental
Vision
Life Insurance
401(k)