Pinnacle Group, Inc. ยท 2 days ago
Salesforce Business Analyst
Wonder how qualified you are to the job?
Maximize your interview chances
IT ManagementSoftware
Actively Hiring
Insider Connection @Pinnacle Group, Inc.
Responsibilities
Work closely with relevant stakeholders to gather, understand and define business requirements
Understand the structure, policies and operations of an organization to recommend solutions that enable the organization to achieve its goals
Develop user stories and to-be process flows to support the design and development of Salesforce solution
Partner with the Product Manager to translate product roadmap features into well-defined product requirements/user stories
Work collaboratively with team members to design a solution that will meet business requirements and create user stories
Collaborate with developers and QA to test and verify that solutions will meet business requirements
Plan and drive key meetings with stakeholders and experts including requirement sessions, system demos and user acceptance testing
Participate in prioritization meetings with the SCRUM master and Product Owner
Manage risks and issues, escalating to senior stakeholders for resolution
Coach and facilitate champion users across various teams to enhance their success
Provides ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues, and communicating the resolution of issues to the departments
Document use cases, business/system/functional requirements
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Excellent interpersonal skills, verbal and written communication in English
Excellent stakeholder management skills
Strong organisational skills
Team player
Experience of working in an agile environment
Highly adept to change
Willingness to learn
Strong experience with Salesforce CRM (primary Sales Cloud, Experience Cloud)
Preferred
Preferably experience in marketplaces and technical domains