117 applicants
The Ventura Group, Inc. ยท 2 days ago
Remote Tier I Help Desk Support
United States
Full-time
Remote
Entry Level
$36K/yr - $38K/yr
2+ years exp
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Insider Connection @The Ventura Group, Inc.
Responsibilities
Performing helpdesk services including reading/responding to emails, updating electronic records, answering phone calls, reviewing reports, and triaging basic issues.
Utilizing web-based applications like ServiceNow, Outlook, Windows, MS Office Suite, Active Directory, and SQL to update electronic records.
Providing Tier I Helpdesk Support to manage customer requests by verifying and updating electronic records, checking reports for accuracy, and responding to customers.
Offering Administrative Support by scheduling meetings, preparing agendas, capturing minutes, scanning documents, tracking action items, and performing administrative tasks as needed.
Qualification
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Required
Two years of overall experience.
Two (2) years of Helpdesk experience providing support for software applications.
Proficient in managing tickets using ServiceNow, Active Directory, SQL, Access, Outlook, Word, and Excel.
At least 2 years of administrative experience.
Detail-oriented.
Able to work independently to support project goals.
Associates Degree in computer-related majors preferred.
Acquire a badge to access Government facilities, computer systems, and information for this contract.
Preferred
Associates Degree in computer-related majors.
Completion of Privacy, Cybersecurity, and other required training as specified by customer regulations.
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Company
The Ventura Group, Inc.
-Small Business, Global Reach -Proven Technical Solutions -Leading Partner For Tomorrow The Ventura Group Inc., is a Verified Service Disabled Veteran Owned Small Business (SDVOSB) that specializes in technical, management, and operational solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
