Online Technical Services ยท 2 days ago
Atlassian Administrator
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Insider Connection @Online Technical Services
Responsibilities
Configure, maintain, and support Atlassian tools (Jira, Confluence, Bitbucket) based on best practices.
Customize workflows, dashboards, and reports in Jira to meet business requirements.
Manage user permissions and access in accordance with security policies.
Perform Atlassian product upgrades and plugin installations.
Troubleshoot and resolve issues with Atlassian tools and integrations.
Collaborate with development and IT teams to integrate Atlassian tools with other systems.
Provide training and support to end-users on Atlassian applications.
Document configuration changes, procedures, and processes related to Atlassian tools.
Rebuilding/Enhancements of new or current projects.
Involved in close collaboration with cross-functional teams, PMO, and Service Desk teams to ensure optimal configuration of Atlassian applications.
Qualification
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Required
2+ years of hands-on experience administering Atlassian products (Jira, Confluence, Bitbucket).
Proficiency in configuring and customizing Jira workflows, screens, fields, and reports.
Experience with administering Jira Service Management.
Strong understanding of permissions schemes and security configurations in Atlassian tools.
Ability to troubleshoot and resolve issues independently and as part of a team.
Excellent communication skills with the ability to interact with stakeholders at all levels.
Preferred
Scripting or API Calls