Stoltenberg Consulting · 2 days ago

Epic Service Desk Agent

United States

Contract

Remote

Mid Level

2+ years exp

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ConsultingHealth Care

Hiring Manager

Marni Hye

Insider Connection @Stoltenberg Consulting

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Responsibilities

Answer and manage calls from end-users

Provide daily Tier 1 support to end users on a variety of application issues, escalating to support teams as necessary

Identify, research, and resolve Epic application issues

Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.

Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.

Understand client's latest configurations and changes to Epic modules

Document, track, and monitor problems to ensure timely resolution

Qualification

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Epic ApplicationsHospital SupportEnd-User SupportService DeskClinical Setting ExperienceQuiet Home OfficeProblem-SolvingCustomer ServiceCommunicationMultitaskingHelp Desk Support