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Ascendion ยท 2 days ago
Salesforce Architect
Raleigh, NC
Full-time
Hybrid
Senior Level
$170K/yr - $190K/yr
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Hiring Manager
Jash Parikh
Insider Connection @Ascendion
Responsibilities
Lead and participate in the end-to-end implementation of Salesforce solutions, with a focus on Service Cloud.
Collaborate with cross-functional teams to design, develop, and deploy high-quality solutions tailored to meet client requirements.
Work closely with stakeholders to gather, analyze, and document detailed requirements.
Utilize extensive experience to translate business needs into technical specifications, ensuring alignment with Salesforce best practices.
Demonstrate a deep understanding of Service Cloud functionalities, including case management, knowledge base, omni-channel support, and service automation.
Leverage expertise to optimize Service Cloud configurations for complex business processes.
Apply extensive knowledge of Help Desk systems to design and implement seamless integrations with Salesforce Service Cloud.
Collaborate effectively with development teams, administrators, and business analysts to drive successful Salesforce implementations.
Provide technical guidance and mentorship to junior team members.
Conduct thorough testing and validation of Salesforce solutions to guarantee functionality, performance, and security.
Create comprehensive technical documentation, including solution design documents, process flow diagrams, and system configurations.
Maintain accurate records of customizations and integrations for future reference.
Qualification
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Required
Extensive architecture & consulting experience with Salesforce and Salesforce migrations
Experience in working with stakeholders
Deep understanding of Service Cloud functionalities
Extensive knowledge of Help Desk systems
Experience in designing and implementing seamless integrations with Salesforce Service Cloud
Ability to lead and participate in end-to-end implementation of Salesforce solutions
Experience in translating business needs into technical specifications aligned with Salesforce best practices
Ability to collaborate with cross-functional teams to design, develop, and deploy high-quality solutions
Experience in conducting thorough testing and validation of Salesforce solutions
Ability to create comprehensive technical documentation
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Long-term disability insurance
Short-term disability insurance
5 personal days accrued each calendar year
10-15 days of paid vacation time
6 paid holidays and 1 floating holiday per calendar year
Ascendion Learning Management System
Company
Ascendion
Ascendion is a trusted ally for enterprise business and technology leaders engineering the digital future.
Founded in 2022
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Karthik Krishnamurthy
Chief Executive Officer
Hiten Patel
Chairman
Recent News
Indus Business Line
2024-06-03
2024-05-27
Company data provided by crunchbase
