Palmetto · 2 days ago

Relationship Manager

United States

Full-time

Remote

Mid Level

4+ years exp

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Clean EnergyCleanTech

Insider Connection @Palmetto

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Become a LightReach portal and financial product expert… Ready and able to answer any question thrown your way!

Establish and maintain regular cadence of communication and execution of deliverables with Certified Installer leaders and reps (we win by delivering ensuring our partners are heard!)

Coordinate and prioritize with internal colleagues to smooth out any friction points or blockers relating to milestones, platform functionality, or LightReach product knowledge

Drive continuous evaluation and improvement of external partner resources (Intercom), internal processes (Guru) and help build systems that meet current and future company service expansions.

Provide coaching and training for Certified Installer sales reps on LightReach products and portal

Seek constant improvement in the quality of Palmetto’s product and customer experience through consolidated feedback

Maintain familiarity with third party proposal platforms that LightReach is integrated into (Solo, Enerflo, etc)

Support rep resolutions on any escalations in Intercom as necessary

Qualification

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4-6 Years Experience in Customer Support4-6 Years Experience in Tech Support4-6 Years Experience in Sales Support2-4 Years Experience in Sales-Partner-Facing RoleReliable Transportation MethodProblem Solver CommunicatorCustomer Service MindsetEnjoys Working in Fast-Paced EnvironmentInterpreting Data ReportsStreamline WorkflowsConstruction Industry KnowledgeSolar Industry KnowledgeSpanish Speaker