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Company

Original Job Post

Tata Consultancy Services · 2 days ago

Five 9 Administrator

Edison, NJ

Full-time

Onsite

Entry, Mid Level

1+ years exp

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Responsibilities

Ability to layout design approach for integrating Cloud Contact Center with Enterprise Business Applications.

Ability to create low level design documents.

Responsible for integrating Five9 Contact Center with Enterprise Business Applications.

Implement and support Five9 Cloud Contact Center solution.

Participate in security and solution review discussions.

Create SOP document.

Callout risks if any in the early stage of the project.

Work with enterprise Cloud Contact Center solutions such as Nice, Genesys, Five9.

Work with automation tools such as Python, PowerShell or others.

Work with cloud networks.

Manage certificate, network & application level security.

Knowledge of Cisco KSAs, Call Manager, Collaboration, gateways/ISR’s, TCP/TLS.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud Contact Center designIntegration design approachLow level design documentsSecurity compliance designRisk assessmentFive9 Contact Center integrationProject implementationSolution design reviewSOP document creationNiceGenesysFive9 experienceAutomation tools proficiencyCloud networks experienceCisco Call ManagerCisco CollaborationCertificate managementNetwork securityApplication securityTCP/TLSCISCO KSAs

Required

At least one year of experience in Cloud Contact Center design and implementation.

Ability to layout design approach for integrating Cloud Contact Center with Enterprise Business Applications.

Ability to create low level design documents.

Ability to design the solution in compliance with customer’s security standards.

Responsible for integrating Five9 Contact Center with Enterprise Business Applications.

Ability to callout risks if any in the early stage of the project.

Implement and support Five9 Cloud Contact Center solution.

Participate in security and solution review discussions.

Create SOP document.

Working experience of enterprise Cloud Contact Center solutions such as Nice, Genesys, Five9.

Working experience with automation tools such as Python, PowerShell or others.

Working experience with cloud networks.

Cisco Call Manager 12.0 and up.

Cisco Collaboration, gateways/ISR’s.

Certificate management.

Network & Application level security.

TCP/TLS.

Preferred

CISCO KSAs is a plus.

Company

Tata Consultancy Services

Glassdoor

3.8

Tata Consultancy Services is a multinational information technology services, business solutions and consulting company based in India.

Founded in 1968

Mumbai, Maharashtra, IND

10,001+ employees

http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (6766)

2022 (10550)

2021 (11696)

2020 (10701)