defi SOLUTIONS · 2 days ago

Desktop Support Specialist

Atlanta, GA

Full-time

Onsite

Entry Level

$48K/yr - $68K/yr

1+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Financial ServicesFinTech

Insider Connection @defi SOLUTIONS

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Troubleshoot hardware/software issues raised via defi HUB, defi’s ServiceNow Portal or via calls into the defi HELPDESK

Provide end to end support and fulfillment of team member hardware and software requests

Support the maintaining and distribution of corporate hardware image(s)

Provision and deprovision assets, including laptops, desktops, mobile phones, etc.

Maintain a detailed real-time hardware inventory in ServiceNow

Collaborate with teams across defi to address recurring issues

Work with leadership to identify process gaps and improvement opportunities

Assist users in utilizing self-service solutions to guide defi HUB adoption

Author knowledge articles aimed at driving self-service

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Desktop supportEnd user computingHardware systemsOperating systemsSoftware applicationsRemote connection systemsMicrosoft 365 SuiteWindows 10Windows 11ServiceNowEnterprise ticketing toolsProblem-solvingCritical thinkingAnalyticalProcess-oriented communicationEfficient multitasking