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Company

Original Job Post

Plymouth Rock Assurance · 2 days ago

Home Customer Solutions Project Manager

Boston, MA

Full-time

Hybrid

Mid, Senior Level

5+ years exp

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Responsibilities

Partner with Customer Solutions leadership to drive strategic initiatives and work cross-functionally across the enterprise as the business liaison for the department.

Act as the “voice of the agent and customer” in designing and implementing initiatives to promote ease of use, profitability and retention, and efficiency, including plans for increased agent and customer self-service.

Act as Project Lead for Customer Solutions IT projects, partnering with business analysts and senior leadership to complete requirements, perform testing and implement projects.

Lead the evolution of task automation and AI initiatives to drive efficiencies and support future organizational growth.

Collaborate with business users to establish and prioritize business needs.

Continually obtain and respond to input and feedback on service expectations to improve agent and policy holder service experience.

Partner with Analytics Manager to measure success of projects and identify new opportunities.

Responsible for the maintenance and execution of the Organization Business Continuity Plan.

Qualification

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Project managementUnderwritingProblem-solvingCommunicationRelationship-building

Required

5 or more years of Project Management, Service, and/or Underwriting experience

Ability to develop and maintain effective working relationships with all levels of the organization

Excellent written, verbal communication, and project management skills

Project management skills (planning, oversight, execution, and project controls)

Bachelor’s degree is required

Company

Plymouth Rock Assurance

Glassdoor

3.4

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Founded in 2001

Boston, Massachusetts, USA

1,001-5,000 employees

https://www.plymouthrock.com

H1B Sponsorship

Plymouth Rock Assurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (5)

2022 (7)

2021 (6)

2020 (9)