92 applicants
Penn-Mar Human Services · 2 days ago
Residential Program Manager
Freeland, MD
Full-time
Onsite
Mid Level
$55K/yr - $55K/yr
2+ years exp
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Insider Connection @Penn-Mar Human Services
Responsibilities
Demonstrate an understanding and commitment to Penn-Mar’s Leadership Philosophy, including weekly 1:1 meetings with direct reports.
Hire, train, onboard, provide oversight and feedback to Residential Supervisors and DSPs within assigned programs.
Complete performance reviews, ensure adherence to policies and procedures, and maintain relationships with stakeholders.
Ensure team members are qualified and trained, monitor timesheets, and maintain confidentiality.
Participate in self-development activities, lead department meetings, and facilitate organizational training.
Provide direct support within programs as needed, actively participate in organizational initiatives, and follow a person-centered approach to support individuals in meeting personal goals.
Manage incident reporting, conduct investigations, and ensure health and safety following incidents.
Facilitate assessment processes, attend PCP/ISP meetings, and update support plans as needed.
Ensure compliance with individual-specific protocols, training, and mandatory certifications.
Oversee financial aspects including budgeting, financial statements, benefit paperwork, and financial management requirements.
Advocate for diversity and inclusion as an Equal Opportunity Employer.
Qualification
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Required
AA degree and 4 years related experience required or
BA degree and 2 years related experience required or
Master’s degree and 1 year related experience required
Two years’ experience supervising others required for external candidates
Demonstrate an understanding and commitment to Penn-Mar’s Leadership Philosophy
Responsible to hire, train, onboard, provide oversight and feedback to Residential Supervisors in the execution of their duties and also all DSPs within their assigned programs
Be knowledgeable about current policies and procedures and ensure team members are adhering to policies and procedures
Maintain professional relationships with all stakeholders, including the families of those supported
Ensure team members working in programs are qualified and trained
Monitor, review and approve direct reports timesheets and PTO within required timeframes
Review timesheets of all DSP’s who work within their assigned program, within required timeframes
Maintain confidential information and exercise discretion
Participate in self-development activities or training
Be alert and orientated during scheduled shifts ensuring that all responsibilities are met
Schedule and lead department team meetings
Attend and actively participate in Program Manager and Residential Supervisor meetings or other required meetings and communicate information with team members as appropriate
Create and demonstrate a culture of appreciation within teams
Facilitate organizational training as an adjunct training when deemed appropriate
Provide Direct Support within assigned programs, if appropriate scheduled coverage is not available, specifically when the Residential Supervisor position is vacant or on leave and unable to assure appropriate coverage
Actively on-call for assigned programs unless delegated to another manager
Actively participate and in organizational initiatives/change work
Support people to identify and live out their goals and dreams
Foster the informed decision-making process, through education, experience, and exposure and provide active support
Facilitate the completion of Personal Outcome Measures (POMS) survey for everyone they support and encourage teams to use the information gathered to support people to meet their personal outcomes
Facilitate the completion of Assistive Technology assessment and encourage people supported and teams to utilize Assistive Technology to better meet their personal outcomes and support greater independence
Follow all incident reporting based on state requirements, by the required timeframe and within the appropriate system
Ensure all incidents that require investigation are started and finished within the required timeframe
Ensure target team members are suspended/separated from supporting people, if applicable for the reported incident
Ensure the health and safety of individuals immediately following incidents and thereafter
Ensure supervisor is informed of all incidents in a timely manner
Actively participate in all Admin Reviews for incidents in which they file and/or must finalize
Follow through on all corrective actions identified in the Admin Review or incident closure process
Obtain Certified Investigator Training/Certification and complete investigations when needed
Ensure annual meetings occur within the required timeframe
Attending annual PCP/ISP meeting, guaranteeing completion and distribution of all paperwork prior to the meeting (i.e. assessments, POM’s Assistive Technology reviews) and ensuring all team members understand and implement PCP/ISP as outlined
Review completed PCP/ISP whenever new updates are available for accuracy
In Maryland, audit the supports and associated units in each plan in LTSS for accuracy
Monitor completion of any quarterly or monthly paperwork requirements as it relates to the PCP/ISP
Update assessments/PCP and request updates to ISP whenever significant changes occur with the type of support someone requires
Prepare for and actively participate in SIS meetings for people within their assigned caseloads. Ensuring that the SIS assessor is accurately receiving information and then compare the completed SIS to meeting notes to ensure the supports that individuals require are accurately reflected in the SIS
Remain up to date and ensure all team members are trained on the changes to an individual’s PCP/ISP and individual specific training
Guarantee all individual specific protocols, nursing plans, behavioral plans, and other individual specific information pertaining to someone’s support needs is accurate, revised annually or when necessary
Ensure all other mandatory trainings and certifications are completed in the required timeframe for yourself and all DSPs in your assigned programs
Ensure completion of daily service notes, daily attendance, and other required documentation by DSP’s. Provide feedback and re-training when necessary
Monitor that all team member injuries are immediately documented and reported to the appropriate HR representative
Complete monthly site assessments and ensure a plan of correction is complete and implemented, following up when necessary
Ensure homes and vehicles are well maintained, and request assistance from other support departments if needed
Actively participate in all licensing reviews
Advocate for the health and safety of people supported, ensuring all required appointments are completed within needed timeframe, which includes any follow-up or recommendation
Communicating with medical personnel during hospitalizations/rehab to ensure medical needs are met are during their stay and upon discharge
Advocate and help establish a yearly budget for each program
Work within program budget, review weekly worked reports and monthly financial statements to ensure adherence to budget
Complete Rep-payee paperwork when applicable, coordinate filing of taxes, monitor resource limits, and establish ABLE/Pooled Asset Trusts when needed
Coordinate completion of SSA/SSI/SSDI benefit paperwork
Approve payment of bills (medical, room and board, subscriptions etc.)
Monitor all financial documents for people supported to ensure accuracy and spending integrity
Submit credit card receipts and code appropriately
Approve credit card receipts of program purchases submitted by Residential Supervisor
Responsible for financial management requirements of individuals and organizational funds based on each programs policy and expectations
Company
Penn-Mar Human Services
Penn-Mar Human Services is a nonprofit organization that offers day learning, employment, community living, and respite care services.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Gregory Miller
President/Chief Executive Officer
Jackie Rebert-Stevens
Chief Operating Officer
Company data provided by crunchbase
