200+ applicants

Company

Original Job Post

Quorum Federal Credit Union · 2 days ago

Part-Time Collections Specialist

United States

Part-time

Remote

Entry, Mid Level

$21/hr - $25/hr

2+ years exp

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Comp. & Benefits

Insider Connection @Quorum Federal Credit Union

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Monitors collection queues and makes timely calls to members.

Assists members with consumer and residential mortgage loan accounts.

Answers member calls regarding billing issues and disputes.

Negotiates debt repayment and establishes repayment schedules.

Utilizes various techniques to locate and contact customers for collections.

Ensures compliance with policies and procedures.

Keeps abreast of industry developments and regulations.

Performs additional duties as required.

Qualification

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Financial institution experienceMicrosoft OfficeSQLTableauBlack Knight - MSPSynapsysFDCPA knowledgeFCRA knowledgeConsumer loan products knowledgeMortgage servicing operationsInvestor knowledgeEscrow knowledgePayoff knowledgeCashiering knowledgeARM knowledgeCHFA/FHA knowledgeGNMA knowledgeFNMA knowledgeFHLMC knowledgeMI knowledgeLoss mitigation requirements knowledgeDeadline managementProblem-solvingVerbal communicationWritten communicationDecision-makingTime managementTrustworthyIntegrityFDCPA

Required

High school diploma or GED is required. Bachelor’s degree in Finance or related discipline is preferred; will consider experience in lieu of degree.

Minimum of two (2) to four (4) years’ directly related experience in a financial institution offering consumer and residential lending products.

Strong verbal and written communication skills.

Excellent problem-solving, organizational, analytical, verbal, and written communication skills.

Strong decision making and time management skills with the ability to manage multiple projects/duties simultaneously.

Trustworthy with the ability to maintain highest level of integrity and trust.

Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint is required. Familiarity with SQL and Tableau, as well as Black Knight - MSP and Synapsys, is a strong plus.

Working knowledge of FDCPA and FCRA.

Knowledge of and ability to explain wide variety of consumer loan products.

Experience in mortgage servicing operations, including knowledge of (investor, escrow, payoff, cashiering, ARM, etc.)

Knowledge of CHFA/FHA, GNMA, FNMA, FHLMC, MI, and various other investor/insurer loss mitigation requirements.

Proven problem solving, decision-making, negotiation, and analytical skills.

Ability to work independently and resolve complex issues in a fast-paced high-pressure performance environment while consistently meeting strict deadlines.