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Cotiviti · 2 days ago
SVP Client Operations
United States
Full-time
Remote
Executive
$210K/yr - $250K/yr
20+ years exp
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Responsibilities
Identify and analyze key metrics/performance indicators to measure customer satisfaction, quantify customer issues and determine the success of changes made as a result of the analysis
Work cross-functionally with operations, marketing, implementations, sales, and product to ensure smooth and consistent customer experiences.
Demonstrate a deep understanding of the client’s business and a fluency in healthcare and data analytic strategies, techniques and best practices.
Partner with Go-To-Market, Product, and Marketing to formalize and expand upon customer insights, competitive intelligence, the voice of the customer, and market research to influence Cotiviti’s products, impact and solutions in the market.
Assist leaders in hiring, developing, coaching, leading and retaining top-tier talent, with a focus on building and improving talent and the overall team culture.
Provide leadership to multiple SVP and VP level leaders, collaborating and coaching on professional development that empowers ever-improving leader performance.
Ensure that team policies and practices align with overall organizational direction and objectives.
Identify strategic employee training and development needs.
Provide leadership and development opportunities to develop a highly competent team.
Support the development and execution of strategic plans that empower team performance.
Ensure that the organization operates effectively and efficiently by developing and implementing operational strategies, streamlining processes, and optimizing how resources are allocated based on priorities.
Work closely with other departments and senior leadership to align operational goals with overall business objectives, seeking opportunities for improvement and innovation.
Responsible for managing budgets and resources. Analyze financial data, determining how the company should best use available resources to achieve its goals, and then develop strategies for leveraging those resources as cost-effectively as possible.
Responsible for the overall satisfaction of both internal and external customers who interact with core delivery teams.
Complete all responsibilities as outlined in the annual performance review and/or goal setting.
Complete all special projects and other duties as assigned.
Must be able to perform duties with or without reasonable accommodation.
Qualification
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Required
Minimum 20 years of executive management experience and a successful history of managing work in customer operations.
Experience in improving client relationships and driving client growth in healthcare technology roles.
Strong business acumen and consultative skills, with a history of creating innovative and measurable solutions to modern marketing challenges.
Ability to influence multi-disciplinary teams to deliver best-in-class, forward leaning client programs that leverage data and insights and deliver meaningful ROI.
Experience setting and mobilizing teams around a strategic vision.
Passionate about customers.
Demonstrable skills in managing customer service, client training, and analytic teams.
Superior communication skills with customers, colleagues, and team members.
Detail-orientation. We move quickly, but we bring care and thoughtfulness to everything we do. We care deeply about the details.
Technical Comfort. You are comfortable working with a variety of systems and basic business tools.
Benefits
Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year
Company
Cotiviti
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics, helping to ensure the quality and sustainability of how healthcare is delivered in the United States.
5,001-10,000 employees
H1B Sponsorship
Cotiviti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (77)
2022 (91)
2021 (84)
2020 (68)
Funding
Current Stage
Late StageLeadership Team
Adam Gilbert
Director, Interoperability Operations and Partnerships
Chris McIntyre
Sr. Program Manager, RQNC Operations
Recent News
2024-04-07
Company data provided by crunchbase
