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Company

Original Job Post

Delta Air Lines · 2 days ago

Co-op, Customer Experience Design

Atlanta, GA

Full-time

Onsite

Intern Level

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Service IndustryTransportation

Growth Opportunities

Insider Connection @Delta Air Lines

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Assist in market/competitor research

Conduct data analysis

Contribute to ideation and problem-solving

Support marketing and communication efforts

Assist in event planning

Create business cases

Provide executive communications/presentation support

Support the Service Recovery Team in improving employee and customer experience

Assist the Onboard Brand Experience Team in design, development, and execution of interior product developments

Collaborate with the Uniform Brand Experience Team on product management and operational program management

Work with the Inflight Entertainment Wi-Fi Team on product innovation design & development

Contribute to the Inflight Entertainment Delta Sync Seatback Team in creating Delta’s future IFE strategy and product roadmap

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Research analysisDeck buildingProject coordinationMS PowerPointMS WordMS ExcelSharePoint administrationOneDriveSafety prioritizationSecurity prioritizationProblem-solvingHard-workingTeam-orientedContinuous improvementAdaptabilityPrioritizationCommunicationOrganizationalDetail-orientedDiversity appreciationProject ManagementLeadership DevelopmentConflict ResolutionListening SkillsHigh PerformingResults-DrivenMentoring

Required

Must be available for three alternating semesters

Must be enrolled in an accredited College or University during program duration

Experience in research analysis, deck building/presentations, project coordination, and communications

Demonstrates organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs

Candidate is team-oriented and highly supportive of continuous improvement methodologies

Strong organizational, project management, and verbal/written communication skills are essential

Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred

Willingness/ability to adapt quickly and learn new skills is required

Consistently prioritizes safety and security of self, others, and personal data

Embraces diverse people, thinking, and styles

Possesses a high school diploma, GED, or high school equivalency

Is at least 18 years of age and has authorization to work in the United States

Preferred

Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project

Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner

Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

You should be able to listen and learn from people with many different perspectives

You should be able to handle shifting priorities that come from the business needs

You should be high performing and interested in driving for results

You should be open to mentoring and learning as a method to grow and improve