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Company

Original Job Post

Deloitte Consulting · 3 days ago

Epic EHR L2 Support Analyst - Ambulatory and MyChart

Atlanta, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

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Responsibilities

Working on unique projects to enhance patient care through Epic EHR support

Providing L2 Epic support, troubleshooting, and testing for assigned Epic modules

Engaging with end users to resolve Epic system issues professionally

Conducting system maintenance activities and resolving Workqueue errors

Participating in testing activities and developing testing scripts

Attending team meetings, creating status reports, and coordinating with the offshore team

Communicating with project stakeholders and escalating issues as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Certification in EpicProject managementHealthcare operationsClinical environmentIT settingIssue prioritizationIncident managementChange requestsWorkflow resolutionImmigration sponsorshipAnalytical thinkingProblem solvingCommunicationCustomer serviceTeam playerAdaptabilityTechnical DemonstrationsAnalyticalDecision Making Communication

Required

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Certification in at least one application module Ambulatory, MyChart. Additional Epic application certification module and experience with other Epic workflows is a plus.

Project experience in Epic application maintenance, Incident management, standard change requests, workqueue errors resolution

2+ years of experience in healthcare operations, clinical environment, or healthcare IT setting

Solid analytical and critical thinking skills

Ability to identify issues, prioritize and problem solve to resolution

Superior communication and customer service abilities

Team player with the willingness/ability to work in a collaborative environment

Ability to adapt and operate effectively in ambiguous or rapidly changing environments

Limited immigration sponsorship may be available

Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Candidates must be at least 18 years of age at the time of employment

This role is 100% Remote/Virtual with no client travel requirements

Preferred

Analytical/ Decision Making Responsibilities

Analytical ability to manage multiple projects and prioritize tasks into manageable work products

Can operate independently or with minimum supervision

Excellent Written and Communication Skills

Ability to deliver technical demonstrations

Benefits

Broad range of benefits

Professional development opportunities

Company

Deloitte Consulting

Deloitte Consulting offers consulting services to technology-based companies.

Founded in 1996

Mumbai, Maharashtra, IND

10,001+ employees

http://www2.deloitte.com

H1B Sponsorship

Deloitte Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2270)

2022 (4808)

2021 (4333)

2020 (5996)