Genesys Engineer @ Cloudious LLC | Jobright.ai
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Cloudious LLC · 2 days ago

Genesys Engineer

positionUnited States
timeContract
remoteRemote
senioritySenior Level

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Actively Hiring
Hiring Manager
Laxmi Bhandari
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Insider Connection @Cloudious LLC

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Strong Experience within Telecommunication having worked on Contact Center Technologies.
Deep knowledge of Inbound and Outbound (preview, power, progressive) call routing.
Routing logic experience, configuration of Queues and Skills and associated routing (Standard, Bullseye or Preferred Routing).
Real-time troubleshooting IVR call flow, telephony, call quality, functionality, and usability verification.
Strong Genesys Architect experience and Integration of various/multiple channels into Genesys.
Subject matter expertise in Genesys PureCloud Contact Center and AppFoundry integrations.
Design, implementation, and support of Genesys Cloud solutions, including the migration of Avaya to Genesys cloud.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

TelecommunicationContact Center TechnologiesOutbound call routingRouting logicQueuesSkills routingIVR call flowTelephonyCall qualityGenesys ArchitectIntegrationGenesys PureCloud Contact CenterAppFoundry integrationsGenesys Cloud solutionsMigrationAvaya

Required

Strong Experience within Telecommunication having worked on Contact Center Technologies.
Deep knowledge of Inbound and Outbound (preview, power, progressive) call routing.
Routing logic experience, configuration of Queues and Skills and associated routing (Standard, Bullseye or Preferred Routing).
Real time troubleshooting IVR call flow, telephony, call quality, functionality and usability verification.
Strong Genesys Architect experience and Integration of various / multiple channels into Genesys.
Subject matter expertise in Genesys PureCloud Contact Center and AppFoundry integrations.
Design, implementation, and support of Genesys Cloud solutions, including the migration of Avaya to Genesys cloud.

Company

Cloudious LLC

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In today’s highly connected and competitive business industry, consulting is the core of any organization.
dateFounded in 2016
location
San Jose, California, USA
people-size201-500 employees
web-link
https://www.cloudious.com

H1B Sponsorship

Cloudious LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2)
2022 (2)
2021 (2)
2020 (8)

Funding

Current Stage
Growth Stage

Leadership Team

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Sunita Tomar
Client Partner
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Company data provided by crunchbase
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