55 applicants
AVASO Technology Solutions ยท 2 days ago
Information Technology Support Specialist
Washington, DC
Part-time
Onsite
Mid Level
3+ years exp
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Hiring Manager
Nisha .
Insider Connection @AVASO Technology Solutions
Responsibilities
Provide technical support as point of contact for IT for the site.
End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end user systems and servers when required.
New users onboarding preparing IT assets and tools.
Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
Executive / VIP support.
Executes service delivery (e.g., IMAC, break fix, desk side support)
Coordinates with Client end user on expectations and availability to conduct managed Client Services.
Performs trouble shooting, parts replacement, system upgrades, and basic deployments and repair on Client as-sets in campus/remote locations.
Identifies potential issues that could adversely impact end user experience and follows through on action steps.
IP phone, Video conference support, Level 1 Multifunction Printers support.
Serves as an entry point to develop both technical and Client skills to grow into broader and more challenging field services roles.
Basic installation and maintenance of technical products
Handing tickets on ServiceNow or similar ticketing system.
Work is regularly reviewed by a more senior level technical specialist.
Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals.
Installs, maintains, and optimizes desk-top /notebook configurations.
Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
Troubleshooting MS Windows 10.
Troubleshooting MS Office 365 issues for end-users.
Performs maintenance and repair services.
Advises Client on preventive maintenance and configurations which may impact product performance & Instructs Clients in the operation and maintenance of the system.
Qualification
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Required
Experience in providing technical support for desktops, laptops, and servers
Experience in troubleshooting technical issues on desktops, laptops, and servers
Experience in performing IMAC (Install, Move, Add, Change) activities
Experience in data migration
Experience in configuring and repairing desktop/notebook computer equipment
Experience in supporting IP phone handsets and network drops/cabling
Experience in basic deployment and repair of client assets
Experience in installation and maintenance of technical products
Experience in using ticketing systems like ServiceNow
Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Experience in troubleshooting MS Windows 10
Experience in troubleshooting MS Office 365 issues
Ability to provide executive/VIP support
Strong communication and customer service skills
Preferred
Certifications in relevant IT fields (e.g., CompTIA, Microsoft)
Experience in video conference support
Experience in supporting multifunction printers
Experience in server/storage equipment support
Experience in working with SharePoint
Company
AVASO Technology Solutions
AVASO Technology Solutions stands on strong pillars of Quality, Reliability, and Process Optimization.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
RUCHI CHAURASIA
Talent Acquisition Partner
R
Rich Van Doorn
Chief Revenue Officer & President, Americas
Company data provided by crunchbase
