61 applicants

Company

Original Job Post

Entrata · 2 days ago

Accounting Technical Support Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Become a subject matter expert on relevant accounting products and processes

Provide advanced technical support to customers via phone, tickets, and emails

Be comfortable communicating with low to high-level accounting users

Verify issues before involving development teams

Work closely with the Product and Development teams to address the needs of clients

Respond to all tasks in the designated service level agreements and provide appropriate resolutions

Attend product sprint reviews and trainings

Be available and ready to assist peers and co-workers as needed

Review relevant updates on new and existing products

Be influential in improving procedures and processes that improve efficiency and effectiveness

Proactively pull cases from the queue based upon skills and abilities, and work on increasingly challenging cases

Provide root cause correction, not just symptom relief, and assist peers in doing the same

Provide training to colleagues in real-time as work is performed and assist them in being successful in their roles

Qualification

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Customer ExperienceProblem-SolvingEmpathyAdaptabilityProactive AttitudeCommunication SkillsCPAProperty Management AccountingAccounts ReceivableAccounts PayableGeneral LedgerFinancial ReportingAccounting SoftwareFinancial AnalysisCommunicationTeamwork

Required

Bachelor’s Degree in Accounting or related business degree with strong accounting understanding

2+ years' work experience in an accounting role, preferably a technical support capacity providing B2B support to Enterprise level customers

Excellent technical, analytical and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments

Must demonstrate empathy and understanding to increase client satisfaction and task efficiency

Ability to learn software quickly and thoroughly

Ability to adapt quickly to change, think on your feet, communicate positively and work proactively

A proven passion for providing an exceptional customer experience

Motivated and proactive attitude while holding oneself accountable

Excellent professional, written and verbal communications skills with the ability to capture all details in written form fluidly during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with

Preferred

CPA a plus but not required

Industry experience in property management accounting or property management related software

Proven skills in Accounts Receivable, Accounts Payable, and General Ledger activities

Proven use and understanding of financial reporting

Experience working with low to high level accounting users such as Staff Accountants and CFOs

Benefits

Medical, Dental, and Vision Benefits

401K with Matching

Life Insurance

Short-term and Long-term Disability

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees